In most cases your customers can self-serve to both sign up for new services, and to change their current service. However, there may be times when you need to act on an order (for example, if a payment capture fails, or there has been a technical problem).
On a customer's account you can of course see a list of all orders applicable to them, however there will be occasions that you want to see an overview of all orders across all your accounts. To check on this, you can view your order queues in the administrator control panel.
Login and select the Billing link in the top right corner.
From the left menu, select Orders.
A full list of orders will load. You can filter these using the Status field. For an explanation of the various order statuses, please read this article. If you need assistance in placing an order manually, please read this article.