You can upload your website onto our servers using File Transfer Protocol (FTP). This is nothing scary, it's simply transferring files across the internet to our servers. To do this, you'll need to know the FTP server details, as well as your FTP username and password.
After logging in to your control panel click on Manage Website (if you are hosting more than one website you may have to select the correct one using the dropdown box).
On the next page, click FTP Access.
You will see all the details that you need to enter into your FTP client here. If you wish to edit the FTP login and password click the Edit button.
In order to use FTP, you will need a program that allows you to login and send files. A popular free FTP program is called FileZilla. Once installed, start up the program and enter the following details in the top bar:
- Host: enter the FTP Server address that appears on the FTP details page
- Username: as set by you
- Password: as set by you
- Port: enter the port that appears on the FTP details page
Once you click connect, the program should create a connection to our server. You can now drag and drop files and folders from your computer onto our server.
Alternative FTP hostname
The FTP server listed on the FTP access page refers to your virtual host for your website on our servers. You may find it easier to remember ftp.yourdomain.tld (where yourdomain.tld is the domain name for your website).
If you are unsure what this is, navigate to your DNS Records page (see this guide for assistance with doing this) and check for the A record that starts FTP. You can enter this into your FTP client as the host.
In the example below, we would enter ftp.test.gradwellcloud.com.